Skilled People
Tourism Partnership North Wales has a Strategic Objective, providing an outstanding experience.
We need to deliver a total quality experience from arrival to departure, making it a delight to spend time in North Wales. Positive first impressions, easy to move around and get the most from the visit, a warm welcome and good service everywhere you go, beautiful and cared for places, plenty to explore and a sense of being somewhere different.
To this end, a key priority is ensuring skilled people.
Specifically the Partnership’s aim is to:
- Develop profitable businesses run by enterprising managers with a skilled and motivated workforce.
To achieve the aim the Partnership’s activity includes the co-ordination of a People Development Forum to act as a sounding board on visitor economy labour supply, skills development issues and training take-up within the region.
Additionally this forum aims to influence training providers, business support agencies and colleges to understand and respond to the particular needs of the tourism sector within the region. The forum also works with partners to improve the image of tourism as an employer.
In order to promote a learning culture within the tourism and wider visitor economy of North Wales, the Partnership is able to:
- Signpost what is on offer in terms of training & business support
- Provide advice
- Disseminate good practice and publicise success stories
- Undertake the organisation of short sharp hits of learning where gaps exist
Resources & information that may prove of use include:
- www.llandrillo.co.uk
- Dyfodol – Skills in Employment – Llandrillo Course Listings and Criteria
- www.deeside.ac.uk / www.people1st.co.uk
- Acquire Training Mandatory and Vocational Qualifications
- www.worldhost.uk.com
- WorldHost Customer Service Training Calendar
- www.northwalestourism.co.uk
- Skilled People future courses
- www.dmwales.com
- Portal for all those involved in the development of tourism destinations and the delivery of the visitor experience at those destinations (please see the ‘Toolbox’ section which provides an array of information relating to skills development across Wales inclusive of colleges, universities & Sector Skills Councils)
- www.whodoiask.com
- Information resource for the tourism industry of Wales. The portal has been designed for tourism providers and contains a wealth of information whether you are ‘starting up’, wish to know more about providing for your customers, how to attract new business and all the financial, legal requirements and so on for the day-today running of your business
If you require further advice within the region please contact Llinos Cunnah on 01745 589027 or alternatively contact:
Lee Elwell – National Tourism Skills Co-ordinator
Jointly employed by the 4 Regional Tourism Partnerships (RTP’s) & the tourism department of the Welsh Government (WG) to direct, manage & influence skills development/ business support for the tourism sector. Located within the offices of South West Wales Tourism Partnership (SWWTP) but working on a pan Wales basis across all RTP regions.
E-mail: lee.elwell@swwtp.co.uk
Tel: 07812 587051
Skype name: lee.elwell1
Hospitality Ambassador programme
Helping to raise the profile of careers in the North Wales tourism and hospitality industry
The tourism and hospitality industry is one of the most successful and profitable in the UK, and nowhere more so than in North Wales. It employs over 30,000 across North Wales, offering many exciting career opportunities and pathways.
The vision in Tourism Strategy North Wales 2010-2015 is to make North Wales one of the top five UK tourism destinations.
To help achieve the aim there is a need for young people to choose the industry as a career choice.
The Programme
Working in partnership with Careers Wales, Tourism Partnership North Wales are recruiting a number of locally based Hospitality Ambassadors who have a passion for their work and who are willing to visit schools to talk to pupils about their own careers and the opportunities available.
For more information and to apply to take part in the programme, download one of the following forms:
